At Hayton Kosky, our goal is to make complex legal processes as clear and straightforward as possible for our clients. We were delighted to receive a glowing 5-star review from a recent client, following the settlement of her new Gateway Bank Reverse Mortgage Access loan, introduced by Seniors First.
The client’s feedback, which echoed the sentiments of other reviewers, highlighted the exceptional empathy and professionalism demonstrated by both Gateway Bank and Seniors First. We understand that accessing home equity is a significant decision, and having a supportive and knowledgeable team is crucial.
The Gateway Bank Reverse Mortgage Access product itself has been described by our clients as “terrific.” This product is designed for Australians aged 65 and over, offering a crucial No Negative Equity Guarantee and the flexibility to access equity without the stress of ongoing repayments, all while remaining in their home.
From our perspective as legal partners, the true success lies in the straightforward workflows and the excellent presentation of legal documents provided by the lenders. This clear and comprehensive documentation streamlines the independent legal advice process—a mandatory step to ensure the client fully understands all legal implications, including repayment triggers and the impact on their estate.
Our commitment is to guide our clients through these documents, ensuring clarity and confidence at every stage, culminating in a smooth and efficient PEXA e-settlement process. When partners like Gateway Bank and Seniors First provide a seamless, client-centric experience, it allows us to focus on what we do best: delivering peace of mind through expert legal counsel.
We thank this client for her kind words and look forward to assisting more clients with their financial and legal needs.